Help
General information
Internet access
Internet access is required to use authega services.
Cookies
In order to be able to use all functions, you have to allow cookies in your browser for authega.
If you do not want to allow cookies for all websites for security reasons, it is possible to add authega to the list of trusted sites (Chrome) or to allow an exception for this page (Firefox).
Note: The cookies used by authega do not contain any personal data, only the number of your current user session or, if applicable, the path to the certificate file you are using.
JavaScript
To use authega, JavaScript must be enabled in the browser.
Overview of the supported configurations
The following browsers are supported in the current version and the previous version, as long as they are still provided with security updates by the manufacturer. The leftmost column shows the minimum OS version required:
| Edge | Firefox | Firefox ESR | Chrome | Safari | |
|---|---|---|---|---|---|
| Windows 11 | supported | supported | supported | supported | not supported |
| Windows 10 | supported | supported | supported | supported | not supported |
| macOS 11 | not supported | not supported | not supported | supported | supported |
| Ubuntu Linux 20.04 LTS | not supported | supported | supported | supported | not supported |
| Android 11 | not supported | not supported | not supported | supported | not supported |
| iOS / iPadOS 15 * | supported | not supported | not supported | supported | supported |
* Please note the follwoing instructions for the use of iPhone/iPad.
IE 11 discontinued Support for Internet Explorer 11 (IE 11) has been discontinued.
For security reasons, we strongly advise against using browsers whose further development or maintenance has been discontinued.
Instructions for the use of iPhone/iPad
On iPhones/iPads, the certificate file generated during registration in the browser can only be downloaded if the browser used is Chrome or Edge (and not the pre-installed standard browser Safari). When using one of these two browsers, a folder called “Chrome” or “Edge” is created on the iPhone/iPad in which the certificate file is saved when downloaded. The certificate file can be accessed from the corresponding folder when logging in.
When using Apple's pre-installed Safari browser on iPhones/iPads, the certificate file generated during registration in the browser cannot be downloaded and saved.
Starting with iOS version 13.1 you can copy the certificate (file with the extension .pfx), which was generated during registration, for example with a computer, to the iPhone/iPad and then select it during login.
Moreover, the certificate file can also be stored in the browser's offline store in Safari: You can find further information about this on the respecitve Help sites of the 'Plattform für sichere Kommunikation in Bayern' under User Account > Comfort Login.
Please note that with some updates the offline store of your browser will be emptied. This also applies to the authega certificate files, which are stored in the offline store as part of the comfort-login.
You can find further information about this under overview of the supported configurations.